Financial institutions communicate across more channels than ever—email, messaging, collaboration platforms, and mobile devices. As communication expands, maintaining consistent supervision, retention, and oversight becomes increasingly complex.
Without unified governance, firms face regulatory findings, enforcement actions, and escalating compliance costs—often driven by unmanaged or poorly supervised communications.
63% of compliance teams
Struggle to govern communications consistently across channels
Over $2B in enforcement fines
Linked to communications compliance failures
Nearly 50% of critical business communications
Occur outside traditional, easily supervised channels
When Compliance Breaks Down, Enforcement Follows
For regulated financial institutions, communications are evidence. Regulators expect firms to capture, supervise, retain, and produce communications consistently—across every channel employees use.
When oversight is fragmented or reactive, investigations stall, costs rise, and firms are exposed to regulatory action precisely when scrutiny is highest.
From fragmented oversight to confident compliance
Apply consistent policies across email, chat, voice, and collaboration tools.
Apply retention rules that stand up to regulatory exams and investigations.
Enable effective, risk-based supervision at scale.
Access complete, contextual records when regulators come calling.
Surface conduct and compliance risk before it escalates.
Demonstrate compliance without disruption.
Built to meet strict financial-services regulatory and supervisory requirements.
Adapt quickly as rules, guidance, and expectations evolve.
Govern growing data volumes without adding operational burden.
Trusted to support exams, investigations, and enforcement actions.
Powered by the Arctera™ Unified Platform
Unify capture, supervision, retention, investigation, and AI-driven insight in a single, defensible platform—so financial institutions can reduce regulatory risk and demonstrate effective oversight with confidence.
Recognized by Gartner as a Leader and ranked #1 in 2 Use Cases for Digital Communications Governance and Archiving (DCGA) Solutions.
Establish consistent governance across regulated communication channels
Reduce reliance on manual review through AI-assisted surveillance.
Improve readiness for audits, examinations and enforcement requests.
Maintain defensible records as communication volumes grow
See how Arctera helps regulated financial institutions simplify compliance and respond with certainty—no matter the channel.
More than US$2 billion in enforcement actions have hit the books recently, all tied to off-channel communications. At first glance, these cases seem to be about employees using personal messaging apps, but that’s not really the story.
Shilo Thomas
Product and Solutions Marketing, Data Compliance
In the previous post, we discussed why governance can’t activate only when a case opens. Oversight has to operate continuously.
Chris Stapenhurst
Director, Product Management
When regulators review a surveillance program, questions about AI are no longer theoretical. They are central to how decisions are judged.
Shilo Thomas
Product and Solutions Marketing, Data Compliance